Telephone English helps learners to use the telephone more effectively and with greater confidence. Telephone English deals systematically with the key language for making essential phone calls for everyday life and business.
- Key vocabulary and expressions
- Telephone etiquette for the English-speaking world
- Communication skills for building relationships on the phone
- Strategies for successful business calls
The Telephone English Audio CD includes examples of a wide range of different types of phone calls and models the language to use in different situations.
Phrase bank : the 250 key expressions are organised into functional areas to provide a quick, practical reference when making real calls. [Résumé éditeur]

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